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Infrastructure Support Analyst
Title: Infrastructure Support Analyst
Category: IT/Software Development
Job type: Permanent
Job status: Full Time
Salary: £30,000.00 - £40,000.00
Salary per: annum
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£30,000 - £40,000 DOE + BENEFITS


We are currently recruiting on behalf of a well-established Managed Service Provider who are looking for an experienced Infrastructure Support Analyst to join their business as soon as possible.

This is an exciting opportunity for an Infrastructure Support Analyst who wants to join an organisation who can offer them excellent career opportunities and a generous benefits package.

You will be joining a lively office environment with colleagues who work hard and have a good sense of humour!


* Identify and introduce new IT procedures to facilitate greater efficiency

* Maintain and monitor all networks, security and computer systems, consisting of 300+ VMs, to meet the organisations current and future requirements.

* Maintain and monitor all Juniper firewall clusters and comms gear

* Monitor systems and identify performance issues proactively.

* Work within strict timeframes and elevate incidents within defined timeframes.

* Test all changes to networks, hardware, software and hosted applications.

* Work with various vendors and service providers to ensure a productive environment.

* Interact and coordinate with vendors, suppliers, distributors and contract consultants.

* Maintain good working relationships with all service providers and vendors.

* Resolve issues and prepare status reviews and reports.

* Maintain the necessary documentation of all system builds and modifications.

* Maintain detailed and accurate records of all calls.

* Assess the severity and priority of incoming incidents within a timely manner and take the appropriate action to provide the most effective solution. This may include escalating potential problems such as the use of unauthorised software, major software/hardware outages, dangerous operating practices and the rise of loss or damage to hardware or software, which could be discovered during your day-to-day support activities.


My client Is looking for a highly motivated Infrastructure Support Analyst with the following experience;

* Extensive knowledge and experience of Cisco and other routing technologies

* Extensive knowledge and experience of Juniper and other firewall technologies, including VPNs

* Extensive knowledge and experience of VMWARE infrastructure management.

* Extensive Knowledge and experience of Microsoft Windows Server Operating Systems

* Extensive knowledge and experience of NAS and SAN storage clusters

* Extensive knowledge and experience of Microsoft Exchange solutions

* Experience with Linux operating systems

* Experience of Microsoft SQL solutions

* Excellent communication skills

* Ability to discuss user issues in non-technical language, as appropriate

* Ability to work in a fast paced, multi-tasked environment

* Ability to lead and impart knowledge into team members

* Previous experience in a technical helpdesk environment


Desirable Skills

* CCNA qualified

* VMWARE VCP or similar

* Microsoft MCSE

* Experience in Practise Management Systems (Legal or Finance)

.If you are currently in an Infrastructure Support Role and are interested in this position - APPLY NOW: We will be progressing to interview on this position shortly therefore please send us your CV for immediate consideration. All applications are treated with the highest level of confid

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