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Area Relief Manager
 
Title: Area Relief Manager
Category: Customer Support / Client Care
Job type: Permanent
Job status: Full Time
Salary: £25,001.00 - £30,000.00
Salary per: annum
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Description:
About Us

McCarthy & Stone is the UK’s leading retirement housebuilder with a 70% share of the owner-occupied retirement housing market.

Since 1977, the company has sold more than 51,000 apartments in more than 1,100 different locations. We currently have over 100 developments under construction or for sale in the UK and are proud to be the only UK housebuilder, of any size or type, to have been awarded the NHBC’s Five Star rating for customer satisfaction for twelve years running.

McCarthy & Stone Management Services manage all retirement developments built by McCarthy & Stone. Our focus is to 'enhance the quality of people’s lives in retirement' by providing the best possible 'lifestyle' and estate management services.

At the very heart of this success is our people's desire to enrich the lives of our customers. We have fantastic people who care about the work they do and are proud to work for McCarthy & Stone, and this is where you come in.

About the role

MSMS has an exciting opportunity for an Area Relief Manager, ideally based around Colchester, Essex.

This is an extremely varied position, providing relief cover on a portfolio of developments, pre-opening training for new House Managers, focusing on customer service and satisfaction scores, whilst also providing support to the Area Manager.

This role is also responsible for the training and development of our House Manager population in the use of Qube (our property management system).

About you

We are looking for someone who is first and foremost flexible, happy to travel extensively across the patch and prepared to stay overnight as and when required.

Whilst no specific qualifications are required, experience as a House Manager or similar would be advantageous, along with an all-round knowledge of Residential Property Management, Health & Safety and Customer Service.

You will be self-motivated and self-disciplined. You will have the ability to manage your time and juggle conflicting demands effectively, as well as have the ability to build instant rapport with people and effectively handle a range of different situations that can arise at any time. You should also have a desire to develop and train people.

A good level of IT skills is essential; particularly experience of using IT applications and databases as you will be the ‘Super User’ within your patch for our property management system Qube.

Salary and Hours of Work

£24,275 per annum for 37 hours per week, Monday to Friday.

Benefits

In addition to an attractive salary benefits include a Company Car, mobile phone, laptop, Group Personal Pension, Life Assurance and Medical Screening
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