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Claims Adjuster - London North/West
Title: Claims Adjuster - London North/West
Category: Administrative / Clerical
Job type: Permanent
Job status: Full Time
Salary: £35,001.00 - £40,000.00
Salary per: annum
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Overview: Handle claims of varying complexity and value in an efficient and timely manner, supporting the Head of Property Services as directed.

Key Responsibilities:

Have a detailed knowledge of all aspects of Domestic & Commercial claims, processes and be able to interpret and apply policy cover, terms and conditions as appropriate

Have a detailed knowledge of Building structures including foundations, walls, spanning members their performance and the nature of building materials and material pathology such as freeze-thaw cycle, moisture gradients, rising damp, creep, chemical attack.

Have a thorough understanding of the nature of building defects and their causes.

Be able to correctly diagnose defects and be able to identify the most appropriate remedial action

Have a knowledge and understanding of the insurable peril - Subsidence Heave and Landslip and if role appropriate accurately apply policy wording to building claims

Understand the principles of building repair and maintenance

Have detailed knowledge of Contractors All Risks, Business Interruption and SME claims settlement

Have a thorough knowledge of CDM Regulations and Party Wall Act

Demonstrate a thorough knowledge of all aspects of Contents claims handling

Be familiar with restoration procedures and processes following Fire and Flood and similar related incidents

Proactively direct an investigation appropriate to the circumstances

Demonstrate applied understanding of advanced negotiation skills to achieve settlement at no more than maximum identified figure

Demonstrate applied understanding of the legal principles giving rise to subrogation and achieve successful recoveries

Be able to identify alternative mechanisms for settling claims and consider the impact on indemnity cost

Be able to use concepts, theories and ideas to negotiate and settle claims

Make judgements and tailor existing practice to settle complex cases

Be able to provide in-depth and expert advice to Customers, Clients and other Loss Adjusters

Have a thorough understanding and application of the file review process and identify potential leakage as part of the claims settlement process

Apply creativity to obtain the best solution to the claims settlement for the Client

Be able to undertake investigative interviews on allocated cases

Be able to obtain witness statements and undertake advanced interviews

Efficient handling of department insurance claims and any other claims following standard procedures

Ensure correspondence both written and verbal is responded to within service standards

Ensure the accuracy of information recorded in the database

Achieve service standards, company and contractual requirements

Adapt to the constantly changing requirements of the department and the company and perform additional tasks as may be required



Understanding and reassuring telephone manner

Computer literate

Proactive attitude

Organisational and Time Management

Communication skills (written and verbal)

Professional attitude and appearance


People skills

Full/Clean Driving Licence

Work under own initiative

Qualification Requirements:

7 GCSEs Grade C or above (including Maths and English); or

3 A Level passes; or

A degree or equivalent; or

Insurance Claims experience

Cert CILA or Above
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