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Customer Experience Coordinator
 
Title: Customer Experience Coordinator
Category: Customer Support / Client Care
Job type: Permanent
Job status: Full Time
Salary: £28,300.00 - £38,600.00
Salary per: annum
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Description:
This is an exciting opportunity for customer focused individual to join our corporate team.

As customer experience coordinator you will be responsible for co-ordinating the delivery of a first-class customer experience for one of our high profile FMCG contracts in London.

This role will drive Quality of Life Services for our client associates and visitors and you will be the single point of contact for all front of house activities and events on site.

 

   

Sodexo is the 19th largest employer worldwide, operating in 80 countries and employing 427,000 employees worldwide, we are the leader in Quality of Life services. Sodexo is not only a growth company; it is also a people-oriented company that places quality of life of its 100 million consumers at the center of its mission. Join our teams and experience their passion and the unique Sodexo spirit!

If you would like more information to understand what it is like to work for Sodexo and a career in Corporate Services, please follow the link below;

Careers within Corporate Clients

 

Main responsibilities

To meet and greet customers and visitors into the Offices Manage the Condeco system for room, desk bookings and events ensuring needs are catered for within the building. Coordinate changes if required with the requester to accommodate special requests for Board Meetings etc. Provide advice to the Executive Assistants during the planning of their events and meetings to ensure that expectations are met and exceeded. Co-ordinate event and meeting room space and liaise with local service provider for Catering and Cleaning requirements. Ensure that the room set up is planned and coordinated as per booking request. Maintain the condition of the office, liaising with on-site service provider regarding any required maintenance. Reviewing works to ensure that they are completed to agreed standards. Manage process to ensure that all meeting room equipment is fully functional. Liaising with on-site service provider to ensure that all identified faults are promptly rectified To be the first point of contact for front line support on meeting room equipment and access to networks Point of contact for couriers and deliveries – providing support and guidance for sending parcels Monitor and review cleaning services on-site are as per agreed contract Provide administrative support to on-site team as and when required Single point of contact for Command Centre Ideal candidate

Excellent interpersonal skills A real ability to effectively communicate and build rapport with both visitors and associates at all levels. An adaptable and flexible approach Ability to prioritise and flex to get the best results High attention to detail Customer experience focussed Essential to have previous front of house/Reception experience within a Corporate environment or Hotel About the company

In the UK and Ireland, Sodexo employs some 35,000 employees to deliver integrated facilities management services to clients at over 2,000 locations in the corporate, healthcare, education, leisure, defence and justice sectors. With an annual turnover of over £1bn, we provide everything from catering, cleaning and reception to security, laboratory and grounds maintenance services, enabling our clients to focus on their core business.

We are building on our support to the Armed Forces community through the development of specific pathways within our recruitment process to  support ex-forces personnel and reservists, those applying for jobs with us who meet the ideal candidate criteria for the role advertised are guaranteed to progress to the selection process
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