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Customer Experience Advisor
 
Title: Customer Experience Advisor
Category: Wholesale / Reselling Sales
Job type: Permanent
Job status: Full Time
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Description:
WHY WE NEED YOU

A Customer Experience Advisor at Jack Wills is responsible for ensuring that all customers have a true ‘Wills Way’ experience – whether that be communication via phone, email or web chat. Working as part of a team based at Head Office you will assist customers from all over the globe, no matter that their query may be.

WHAT YOU’LL BE DOING

Ensuring the best customer experience is given to all customers contacting us via email, phone, social media and web chat Taking ownership of customer queries and working to resolve issues in a timely manner Liaising with various departments with an aim to achieve first time resolution Providing product and style advice to customers Taking/updating orders or processing returns via telephone Requirements

ABOUT YOU

Customer obsessed, always wanting to provide a second to none experience Previous experience working in a customer facing environment Excellent communication skills, written and verbal Proactive self-starter Able to work well as part of a team Fun & outgoing attitude Benefits

We know there’s more to life than work - that’s why when you join Jack Wills you’ll get your pick of our amazing company perks. That includes a generous holiday allowance, pension, free mobile phone insurance and an onsite gym!

ABOUT US

Launched in 1999 in Salcombe, Devon, Jack Wills is a destination for all things Fabulously British. Our history and culture always continues to inspire us, looking to the country’s great sporting and countryside pursuits for inspiration. We take pride in using the finest quality materials, techniques and designs to deliver a distinctive connection between the old and the new. From Oxford to Hong Kong, we’re flying the Jack Wills flag online and in over 80 stores worldwide, making this an exciting time to join our growing team.

OUR MISSION STATEMENT

To embody the spirit of youth and the pursuit of life’s possibilities through effortless style.

OUR VALUES

Courage : Committed, resilient, confident, charismatic, charming, ambitious, entrepreneurial, imaginative, aspirational Integrity :Principled ,purposeful, open, honest, transparent, respectful, humble, sincere, authentic Youthful Spirit : Free, fun, optimistic, energetic, spontaneous, spirited, ageless, effortless
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