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Customer Engineer - Front End
Title: Customer Engineer - Front End
Category: IT/Software Development
Job type: Permanent
Job status: Full Time
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Who we are:

Faculty is a world leader in data science, machine learning and AI, and our mission is to bring the power of artificial intelligence to everyone. To achieve this vision we have a number of complementary products and services. Our primary product is our data science platform which empowers technical data scientists to build and deploy machine learning models at scale.

We also have a team of highly-skilled data scientists who work with our clients to build custom machine learning solutions, and we run Europe's most prestigious data science fellowship for academics looking to transition into a career in data science, which get's applications from 10% of the UK STEM PhDs. Our customer engineers work with clients to deploy these outcomes into production with a sticky user experience.

We are a high integrity organisation of people who believe in searching for truth to create the deepest understanding of the world. From the moment we start something, we make a point of taking the opposing view and playing devil’s advocate. We want Faculty to be the best place for you to fulfil your potential. Whilst we are looking for someone with some relevant experience, it need not be in a similar organisation. If you have strong technical and communication skills, are excited by our mission, and believe you will thrive in a dynamic rapidly growing start up, we would like to hear from you.

The role:

Customer Engineering is a cross-cutting function that touches on every part of our business. It is a client facing function focused on helping our current and future customers get the most out of the products and services we offer. This is important to Faculty as it enables us to achieve our mission of delivering the value of AI to everyone.

As a front end engineer you will work on real outcomes that get deployed into production. We have an amazing set of clients and projects ranging from counter terrorism, government agencies, retail, marketing, healthcare to financial services. You will be particularly focussed on delivering world class screens to realise value from machine learning outcomes. This will include working with clients and Faculty consultants from the inception of ideas through to delivery of front ends that clients will use everyday to support decision making.

Technical contribution

Design and build world class data science outcomes and amazing front ends for visualisations using the latest open source big data technologies. Gain exposure to a wide variety of data science and data engineering projects spanning almost every industry. Work with our team of expert data engineers, data scientists, and UX designers to build the client-side applications for clients Learn and apply the latest techniques in data science and machine learning. Evolve the role and its impact in line with needs of Faculty and clients Work with the following technologies:ReactJS / Redux / Flow / Webpack / Babel Cucumber / Jest / Chai HTML5, CSS Scala Python AWS Docker / Kubernetes Apache Spark Hadoop PostgreSQL Elasticsearch Pitching / Client management

You will work hand-in-hand with our Growth team to introduce our platform to our customers and demonstrate the value it can bring. You will bring credibility into sales conversations and give customers confidence in our expertise and ability to deliver. Client Delivery

Engage with technical people in our clients from the outset to understand their technical requirements and co-design the best approach to deployment for them. Ensure all client proposals have set out a clearly stated approach to user experience, deployment and support. Design and execute the right approach to supporting and interacting with live models. You will liaise with the product team to stay on top of industry trends, devise enhancements to our platform, and help articulate opportunities and threats to the platform space. Requirements

You should be an experienced front end engineer with a passion for technology and solving the toughest problems. You should be comfortable jumping in at the deep end and learning new skills on a leading edge platform.

Degree in Computer Science from a top university or able to demonstrate strong CS fundamentals. 3+ years of experience in front-end development Experience of UX design You have experience building scalable, maintainable, and tested web applications in React / Redux You have experience building backend APIs with Node JS You are fluent in ES6 JavaScript, HTML, CSS3, and related web technologies Experience in backend software development, preferably customer facing. Experience should include one of Python, R or Scala. Comfortable in a small, intense and high-growth startup environment. Interesting side projects that can show off your work! Excitement about working in an dynamic role with the autonomy and freedom you need to take ownership of problems and see them through to execution An entrepreneurial mindset and ability to turn ambiguous briefs into successful products Outstanding verbal and written communication You have the right to work in the UK full-time We value skills over certificates; speak to us if you think you would be great for the role, but do not have the conventional qualifications.


Enjoy a competitive salary Be part of the team helping to deliver benefits of AI to the society Have ownership of your work and enjoy the impact you create Work alongside exceptional and lovely people Engage in interesting and challenging work and the opportunity to make the role your own Have equity in a rapidly growing, funded start-up Have ownership of your time with unlimited holiday and support for flexible working Work in an environment that is extremely supportive for anyone who’s keen to learn and improve Have the freedom to further your skill set
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