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Customer Success Manager
 
Title: Customer Success Manager
Category: IT/Software Development
Job type: Permanent
Job status: Full Time
Salary: £30,000.00 - £35,000.00
Salary per: annum
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Description:
Join us as our next Customer Success Manager and you will be joining a team that loves to surprise and delight our customers - constantly!

This love of delighting our customers and the time that we invest in them are the reasons that we have achieved a 97% retention rate in 2018. This year we have challenged ourselves to 98%.

Ambitious, right? Well we think it might be possible with you.

You will be joining a collaborative and supportive team in a start up with a lot of growth planned this year. You will find lots of autonomy, independence and room for new ideas as you shape the future of the business with us. On top of that we've just moved into a fancy new office in Hatton Garden where we offer free lunch on Mondays, and drinks Friday afternoon and the occasional board game. We've also had company trips (we've ticked Disney and Munich for Oktoberfest off of the list).

In this role you will be working with our merchants to achieve the highest levels of success from their Loyalty program. Our success comes from the time we invest in our customers. We would love for you to bring some of your own ideas on what "best post sale customer experience" looks like to help us on this journey.

Here's Some of the things you'll be doing:

Advising merchants on their loyalty launch strategy (don’t worry we will train you) Speaking with merchants on a quarterly basis to provide loyalty recommendations Agreeing contract renewals Answering support queries when needed Requirements

Someone who genuinely cares about customer happiness and goes above and beyond to help them succeed. More about what we want:

Similar experience in a Customer Success role Analytical mind - you'll be advising on the points to give in each loyalty program. Impeccable written English. The ability to juggle - there's a lot of customers that you're going to supporting in their success. Ability to build rapport, especially in difficult situations. Desire to make your mark in a fast growth startup. Benefits

We look, feel and operate like the start-up we are. Allowing our team the opportunity to shape our future, we pride ourselves on empowering our close-knit team with autonomy and influence at an exciting stage in our company’s growth. On top of that we like free Monday lunches and Friday drinks, fun days out and our HTC-Vive.

About us

LoyaltyLion allows ecommerce stores to create their own online loyalty and engagement program. Traditional loyalty programs are boring and outdated. Our goal is to keep innovating and testing new concepts.

The key is to constantly surprise customers, and that's what we strive to do. Our completely customisable platform helps increase purchase frequency, improves customer retention and encourages referrals.

Salary: £30,000 - £35,000 per annum
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