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Application Support Engineer
Title: Application Support Engineer
Category: IT/Software Development
Job type: Contract
Job status: Full Time
Salary: £200.00
Salary per: day
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Application Support Engineer - Contract - London

Square One are looking for an Application Support Engineer to come on board for an initial 17 month contract in London.

This is an initial 17 month contract, paying £200pd

The role:

* Provide reactive and featuring support to the top service levels of the platform by offloading rules-based tasks from BD managers and executing these tasks in a high quality and timely manner.

* Communicate with partners in a highly supportive and customer friendly manner appropriate for the industry and for population of partners we are engaging with.

* Consult with stakeholder teams to resolve technical issues related to the console, Android products and platforms, as well as Policy related issues.

* Obtain and update the right contact information across developers whom we are targeting and/or communicating with.

* Provide featuring support by gathering requisite partner nomination information, completing the nomination form, coordinating with the partner and the BD manager and ensure titles are featured on time with respect to target date.

* Review global and local 3rd-party apps and games focusing on app design, usability, and functionality, as well as compliance with platform best practices and store policies.

* Evaluate app design and user experience across different device form-factors, such as phones, tablets, wearables, VR, TV and auto.

* Provide in-depth quality feedback and consultation to 3rd party developers.

* Identify, reproduce, classify, and file internal bugs with engineering rigor.

* Anticipate, build and document new test cases and responses as platform capabilities evolve.

* Provide on-going input in process and scalability improvement.

* Account Management

* Be the BD contact for the Ecosystem service level partners which comprises a set of important and high potential developers for the platform. Engage partners in dialogue (via group alias) regarding top priorities and opportunities using a combination of canned responses and custom dialogue (as needed).

* Analyse developer pain points for strategic initiatives implementation

* Provide entry levels of technical support for cutting down implementation time

* Identify & surface common issues found within user reviews during major new releases

* Help organize & prioritize new & updated app & game pipelines

* Update and maintain canned responses with recent information and ensure links within other tools are updated

* Identify high potential leads derived from internal & external sources of developer attribute data.

* Action new leads and respond to developer onboarding profile responses with canned responses.

* Send onboarding pitches and initial outreach

* Provide Reactive support (as described above in the Reactive Support section) for the Ecosystem service level of partners.

This is an initial 17 month contract, paying £200pd

Application Support Engineer - Contract - London

If you are interested in this opportunity, please apply now with your updated CV in word/PDF format.

Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.

Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally: Please see our website for our full diversity statement.
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