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Call Center Specialist
 
Title: Call Center Specialist
Category: Other
Job type: Permanent
Job status: Full Time
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Description:
Who We Are

VisaHQ is a leading technology company for passport and travel visa services, assisting retail and corporate clients in twelve countries around the world. Headquartered on Embassy Row in Washington, D.C., VisaHQ uses cutting-edge online technologies to offer its customers unmatched electronic travel management solutions, as well as access to the most comprehensive visa requirements database and largest online Embassy and Consulate directory in the world. Our goal is to get people where they’re going on time, every time, without a hassle.

Our Staff

VisaHQ hires a diverse and internationally-minded staff of professional and reliable employees who are dedicated to breaking through the many bureaucratic barriers imposed on international travelers. They know their way past these hurdles, not only from professional training programs and effective management, but through a wealth of their own experiences. They’re as passionate about travel as you are.

Open Vacancy

VisaHQ is looking for a full-time Call Center Specialist to join our growing team in London. We are looking for responsible and committed individuals who are interested in growth within our fast-paced company.

Duties will include answering clients' calls and emails via Google Office Suite, Intercom CRM, and VisaHQ’s proprietary company technology.

This position does not involve cold calling of any kind.

Responsibilities

Answer telephone calls and emails, and record orders with 100% accuracy. Use problem-solving skills to handle difficult or irate clients in a professional manner. Suggest alternatives to resolve customers’ complaints on priority basis. Educate customers about what the company has to offer, increasing public awareness of various services. Learn about organization’s products and services, and keep up-to-date with any changes to them. Convey customers’ feedback and suggestions to the supervisor in order to offer services that exceed customer expectations. Take immediate measures to resolve customers’ problems, keeping company policies in view. Requirements

Minimum education of an Associate's Degree Previous call center experience or customer service experience is a must Experience in the field of travel preparation is highly desired Excellent verbal and written communication skills Fluent English Knowledge of French will be a plus Benefits

A great opportunity to work in a big and successful international company and to get wonderful work experience; An optimal environment for your professional involvement and growth; An opportunity to be a part of friendly and driven team which work on interesting challenging projects and build products used by lots of people every day in many countries; We are on the move! Join us!

is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
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