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Client Relationship Manager
Title: Client Relationship Manager
Category: IT/Software Development
Job type: Permanent
Job status: Full Time
Salary: £35,000.00 - £42,000.00
Salary per: annum
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As we continue on our exciting and pioneering journey at the forefront of life sciences and data science, we are looking for a confident, proactive and approachable individual to be the main face of Eagle Genomics for our current clients.

You will use your previous experience of client relationship management - which will include working with large corporate clients/global companies - to support our client base through the delivery of our knowledge platform, combining a blend of diplomacy and pragmatism to manage expectations throughout complex projects and beyond.

With your well-honed organisation skills, you will manage the delivery of new product features, supporting specialist projects and system roll-outs. After developing an understanding of our software, you will provide basic training to our clients in the use of the platform. You will be central to connecting the dots between sales proposals, product management processes and clients, so excellent communication skills and an ability to see the big picture are essential.

You will be used to managing timescales and expectations and will undertake regular meetings - both face to face and virtual - with clients in order to manage processes effectively. Your excellent interpersonal skills will stand you in good stead to build relationships with ease - both externally and internally - and your ability to communicate scientific information in terms that adapt to the needs of clients in different sectors will be beneficial.

This role is expected to be based in London, with some travel to our Hinxton office. There is also likely to be some overseas travel (for example to the US and India) in order to meet with clients.


Your essential Knowledge, Skills & Experience

Excellent interpersonal skills and the ability to build relationships with ease Experience of working with clients such as large/global organisations Strong experience of client management, with demonstrable experience of providing support throughout projects and managing expectations effectively Strong contract writing skills, including the ability to produce Statements of Work Experience of managing internal (service) processes An understanding of agile workflows (ACP-300) Experience of using CRM software, preferably Salesforce Desirable skills and experience

A scientific or technical background An understanding of biological information/bioinformatics Knowledge of Eagle products Benefits

A competitive salary of between £35,000 - £42,000, depending on experience 25 days annual leave (rising annually to 28) Private medical insurance and health cash plan Life cover insurance (3x annual salary) Cycle to work scheme Group Personal Pension scheme contribution Employee share option scheme Enhanced Maternity, Paternity, Adoption and Shared Parental Leave Support for continuous professional development
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