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Account Manager
Title: Account Manager
Category: Training / Instruction
Job type: Permanent
Job status: Full Time
Salary: £30,000.00
Salary per: annum
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About us

Marshall E-Learning was established in 2002 as a specialist in online diversity training. We specialise in customised online training built in our London office. We have an extensive portfolio of 50+ training courses ranging from unconscious bias, mental health and bystander training to management development training with inclusion as a theme running throughout our work.

We work with long-standing high profile clients including University of Oxford, Eversheds, Hitachi, Houses of Parliament, Barnardo’s, Scottish Parliament and Ofcom.

About the job

An exciting opportunity has arisen for an Account Manager to join the team at a key time of company development and growth. The prime purpose of your role will be to own the relationship with our clients. It will be your responsibility to ensure that we’re providing excellent customer service, as well as maximising opportunities to grow Marshall E-Learning business through identifying opportunities to upsell products from the Marshall portfolio.

In addition, you will follow up on new business leads, nurturing the relationship over time and ensuring that we are ‘front of mind’ when they are looking to purchase E-Learning services.

Whilst your main contact with clients is likely to be via email and phone, you will also lead face to face meetings with clients where needed. You will engage with staff at all levels within our client organisations, from senior leaders through to finance contacts.

You will also project manage new projects with clients, working alongside them to create the brief, prepare the costings, project plan and timeline and then delivering a final product within budget, on time and to the satisfaction of the client.

There is a real opportunity to be strategic and help the company to develop it’s approach to managing client relationships effectively - we will be looking to you to lead the way.

In order to enable you to carry out the role effectively, you will develop an in depth understanding of our offer and the field of E-Learning.

Role Description - duties will include:

Managing relationships with all clients Upselling new offers to existing clients Dealing with day to day support requests from clients and ensuring that they are responded to quickly and efficiently Where appropriate, scheduling and leading on-site client meetings Completing and sending proposals for new pieces of work and managing the process of taking that through to a sale, then managing the relationship over time Following up on, and nurturing the relationship with new leads Project managing bespoke E-Learning projects . Championing use of the CRM (HubSpot) within the company and ensuring that you solely use HubSpot for account management purposes Contributing to, and sharing ideas regarding, our Marketing approach. Work pattern / hours

This is a full time role (37.5 hours per week).

In terms of location we are open to discussion around how this could work. We’d be happy for the role to be 100% office based but we can also consider other arrangements (e.g part home-working). However, you would need to base yourself a minimum of 2 days per week from the office in Bankside for your first 3 months in post (probation period). At the end of the probation period, we would be open to a minimum of 1 day per week in the office with the remainder of your time working remotely.

In terms of working hours, again we are open to discussion around this. The majority of your working hours would need to be completed during the ‘standard’ working day to enable you to interact with clients. However, it may be that some of your workload could be completed during the evenings to afford greater flexibility to the role. All work patterns would need to be agreed in advance.



You will:

Have a proven track record of effective relationship/account management; Have experience of growing existing accounts and identifying new business opportunities; Have experience of building relationships with new leads and taking them through to a sale; Have experience in successfully managing projects for clients; Have very strong organisational and administration skills; Be adept in managing multiple streams of work; Have excellent communication skills, able to explain techy issues in plain terms to non-specialists; Have a great tone of voice both in writing and verbally - friendly, professional, diplomatic, able to be assertive when needed without bruising relationships; Enjoy getting on the phone and speaking to clients; Be able to present to groups confidently Be a strong team player, able to work collaboratively alongside team members; Be self motivated and proactive; Desirable:

Experience working in E-Learning and / or some knowledge of the sector Experience of software sales and / or comfortable demonstrating software We know that sometimes people can be put off applying for a job if they think they can’t tick every box, but we realise the ‘perfect candidate’ doesn’t exist. So, if you are excited about working for us, and think you can do most of what we are looking for, go ahead and apply. You could be exactly what we need!



£30K per annum

Benefits of working for Marshall E-Learning:

25 days of paid holiday per year, plus Christmas closure Flexible working culture A very supportive and friendly team Team socials The opportunity to progress and develop in an innovative company To apply:

If you would like to be part of our team, please complete the steps outlined and submit covering letter and CV. Your covering letter should explain your suitability for the role, referring to each element of the person specification outlined above.

Please note that generic applications without a covering letter tailored to this specific role will not be considered.
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