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Customer Service Team Member - Overnight (London)
 
Title: Customer Service Team Member - Overnight (London)
Category: Accounting & Finance
Job type: Permanent
Job status: Full Time
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Description:
Starling, the leading digital bank, is on a mission to disrupt the banking industry. We’ve built an app with smart money management tools to help our customers live a healthier financial life. We also offer groundbreaking B2B banking and payments services.

Since our launch in 2014, we’ve opened more than 500,000 accounts, including over 30,000 SME accounts, and our customers trust us with over £250m of their money. We’ve won the Best British Bank award two years running, and now employ more than 380 people in our City of London office, with plans to create up to 150 new jobs at our new Southampton site.

We are a fully licensed UK bank, and we have the culture and spirit of a fast-moving, disruptive technology company and are obsessed with providing our customers with the best banking app and money management experience around.

Everyone at Starling gets the chance to own interesting things from day one, and we’re told one of the best things about working here is the ability to achieve a lot in a short space of time.

To support our vision, we are building a game-changing Contact Centre.

We are looking for Overnight Customer Service Agents to join us and drive exceptional customer service for a next generation bank, between 10pm - 8am, 365 days a year. There are opportunities to join our team on a full time (5 nights per week) or part time basis, just let us know what works best for you. Got plans and need a night off? Shift swaps are available!

The Contact Centre Agent's responsibilities include:

Provide exceptional customer service via phone, email, live chat and social media whilst working remotely. Show ownership and accountability for offering solutions to help and benefit our customers. Maintain high service standards and continually improve the service to our customers. Respond to customer complaints and escalate issues as necessary. Support continuous improvement ethos within the contact centre. Actively seek to improve processes and workflows. Work well within a dynamic team environment. Investigate and resolve issues whilst proactively seeking solutions. Requirements

Strong customer focus.Excellent written and verbal communication skills.Ability to adapt to change.Ability to balance workload and deal with multiple priorities.Aptitude to work with a team in a changing environment.

Offer of employment is subject to the satisfactory passing of background checks covering both your financial and criminal history.Benefits

Check out our careers page for perks!
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